Scheduled Maintenance

Scheduled Maintenance Notification: EchoInk AnalyticsScheduled Echo360 Maintenance

Schedule

April 5, 2025 1:30AM - April 7, 2025 1:30AM UTC

Components

EchoInk - US

Locations

Analytics

Description

Start Time: Saturday, April 5, 2025, at 1:30 AM ET Estimated Duration: 24 to 48 hours Impacted Service: EchoInk Analytics We will be performing a scheduled maintenance window to support infrastructure improvements related to our EchoInk Analytics. During this time, the Analytics application will be intermittently unavailable as we carry out a multi-phase deployment process. This maintenance is part of ongoing efforts to enhance the performance of our reporting tools. While we aim to minimize disruption, please be advised that: -The Analytics platform may be intermittently unavailable throughout the maintenance window. -Any updates made to reporting data starting from the beginning of the maintenance window may be overwritten as part of the maintenance process. We will notify you once the maintenance has been completed and services are fully restored. Thank you for your patience and understanding as we work to improve your experience.

EchoVideo - US




Operational

EchoVideo - EU




Operational

EchoVideo - CA




Operational

EchoVideo - APAC




Operational

EchoPoll - US




Operational

EchoPoll - EU




Operational

EchoPoll - APAC




Operational

EchoExam - US




Operational

EchoExam - EU




Operational

EchoExam - APAC




Operational

EchoInk - US




Operational

Incident Report: Tableau Analytics Service Outage and Partial DegradationPartial Service Disruption

Incident Status

Partial Service Disruption

Components

EchoInk - US

Locations

Analytics


January 16, 2025 3:40PM UTC
[Investigating] Incident Report: Tableau Analytics Service Outage and Partial Degradation January 15, 2025 Incident Summary: At approximately 11:30 AM PST on January 15, 2025, we began receiving reports of analytics data for EchoInk not loading. Upon investigation, we identified an issue with the Tableau service that powers analytics data for customer sites. Impact: For a duration of 90 minutes, customers were unable to load analytics data across all dashboards. As of now, some dashboards remain inaccessible, though others are functioning as expected. Current Status: The primary outage has been resolved, and the Tableau service is operational. We are actively investigating and working on the partial degradation impacting specific dashboards to restore full functionality. Next Steps: Our engineering team is continuing to work with Tableau to identify and resolve the remaining issues. Further updates will be posted as new information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience as we address this issue.

January 18, 2025 1:53AM UTC
[Investigating] We have completed the first phase of our efforts to resolve this incident. While progress has been made, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service. Our team is actively investigating and working toward full resolution. We will share updates here as soon as more information becomes available. Thank you for your patience as we work to address this issue.

February 11, 2025 2:54PM UTC
[Investigating] We are currently experiencing a recurrence of the Tableau service outage affecting advanced analytics access for EchoInk. Our team is actively investigating the issue to restore full functionality as soon as possible. At this time, Tableau dashboards may be inaccessible or experiencing degraded performance. We apologize for the continued disruption and appreciate your patience. Our team is treating this as a top priority and will share further updates here as progress is made.

February 11, 2025 4:56PM UTC
[Investigating] The Tableau service outage affecting advanced analytics access for EchoInk has been resolved, and all dashboards should now be accessible. While access has been restored, our team is continuing to investigate the underlying issues causing service degradation to ensure long-term stability and prevent future disruptions. We appreciate your patience and understanding as we work to improve the reliability of our analytics services.